Terms and Conditions

Welcome to the HSR (Hair Skin Remedy) website. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree with these terms, you should not use our website.

1.0 General Terms

1.1 These Terms and Conditions govern your use of our website, products, and services provided by HSR (Hair Skin Remedy).
1.2 By placing an order or interacting with our services, you confirm that you are at least 18 years old or have parental/guardian consent.
1.3 We reserve the right to update or change these Terms and Conditions at any time without prior notice. Your continued use of our website constitutes acceptance of any modifications.

2.0 Use of Website

2.1 You agree to use our website for lawful purposes only.

2.2 You must not:

• Use the website for fraudulent purposes.
• Distribute viruses, malware, or harmful code.
• Interfere with the operation or security of the website.

2.3 We reserve the right to suspend or terminate your access to our website if you violate these terms.

3.0 Products and Services

3.1 Product Descriptions: We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to differences in displays or production processes.
3.2 Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
3.3 Pricing: Prices are listed in Pakistani Currency and may change without prior notice. Any applicable taxes and shipping fees will be calculated at checkout.

4.0 Orders and Payments

4.1 Order Confirmation: Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including stock availability, payment issues, or suspected fraud.
4.2 Payment: Payments must be made through secure payment methods provided on our website.
4.3 Cancellations: Orders may only be cancelled before shipment. Once shipped, cancellations are not allowed.

5.0 Shipping and Delivery

5.1 Shipping Policy: We aim to process and ship orders within 4 to 6 working days. Delivery times may vary depending on your location.
5.2 Delays: We are not responsible for shipping delays caused by events beyond our control, including natural disasters or carrier delays.
5.3 Address Accuracy: Customers are responsible for providing accurate shipping details. We are not liable for packages lost due to incorrect addresses.

6.0 Returns and Refunds

6.1 Eligibility: Returns and refunds are applicable only for items that are unused, in their original packaging, and reported within 24 to 48 hours of delivery. Only Damaged or incorrect items qualify for a replacement or refund request
6.2 Refund Process: Once your return request is approved, refunds will be processed within 7 to 10 business days and issued to the original payment method.

6.3 Exclusions: Certain items, such as opened skincare products or custom/private-labeled products, are non-returnable.

7.0 Intellectual Property

7.1 All content on our website, including text, images, logos, and designs, is owned by or licensed to HSR (Hair Skin Remedy) and is protected by intellectual property laws.
7.2 You may not reproduce, distribute, or use any content from our website without prior written permission.

8.0 Limitation of Liability

8.1 To the fullest extent permitted by law, HSR (Hair Skin Remedy) shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
8.2 Our total liability shall not exceed the amount you paid for the product or service in question.

9.0 User Accounts

9.1 You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
9.2 We reserve the right to suspend or terminate your account for any violation of these Terms and Conditions.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: hairskinremedy@gmail.com
Phone: +92 319-0659248
Address: Race Course Road, Gujranwala, Punjab, Pakistan

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.